Legal
Refund Policy
Last updated: September 2026 · Pipeline Labs LLC
This Refund Policy explains when you may be entitled to a refund for a purchase of Radar Leads, a service operated by Pipeline Labs LLC, and how to request one.
1. Monthly Subscriptions
Monthly subscription fees are charged in advance and are non-refundable. If you cancel a monthly subscription, you retain full access to Radar Leads until the end of your current billing period. No partial-month refunds are issued.
2. Annual Subscriptions
If you are not satisfied with your annual subscription, you may request a full refund within 14 days of your initial purchase, provided you have not used any paid-plan credits during that period. New accounts receive complimentary signup credits for evaluation — use of those signup credits does not affect your refund eligibility. To request a refund, email [email protected] with your account email and the reason for your request. Refund requests made after 14 days, or where any paid-plan credits have been used, are not guaranteed and are considered on a case-by-case basis at Pipeline Labs' sole discretion.
3. Credits and Top-Up Packs
Credits are non-refundable once used to reveal contact details, as the underlying contact data is delivered at the point of reveal. One-time top-up credit packs are non-refundable.
4. Technical Issues and Service Errors
If you experience a verified technical failure or confirmed billing error attributable to Radar Leads, we will make it right. Depending on the nature of the issue, we may: - Issue a credit to your account equivalent to the affected usage - Extend your subscription by the affected period - Issue a partial or full refund at our discretion We take service quality seriously. If something goes wrong on our end, contact [email protected] and we will resolve it promptly. This is not a contractual obligation but reflects our commitment to fair treatment.
5. How to Request a Refund
All refund requests should be sent to [email protected] with: - Your account email address - The date of purchase - The reason for your request We aim to respond to all refund requests within 2 business days. Approved refunds are returned to your original payment method. Nothing in this policy affects your statutory rights as a consumer.
7. Payments, Link and Your Card Statement
Radar Leads purchases are sold through Link, a Stripe company, which acts as our authorised reseller and Merchant of Record. Your card or bank statement will show the charge as "LINK.COM*" followed by our name. You can view your orders, manage or cancel your subscription and update your payment details at link.com, and you can also contact Link support about a transaction. Refund decisions follow this policy, and Link may also issue refunds in line with its own customer terms.
6. Chargebacks
We ask that you contact us at [email protected] before initiating a chargeback with your bank or card provider. In most cases we can resolve the issue directly and more quickly than the chargeback process allows. Initiating a chargeback without first contacting us may result in suspension of your account.